Professional Support Options
From quick and responsive help desk services, to community summits, we offer a full range of support and training services. At the core, we are here to help you manage change as you implement new solutions, work with partner agencies, and engage your stakeholders and clients efficiently and effectively.
Business Specifications
We can turn your vision into detailed specifications. Whatever you can imagine can become an operating system for your agency, staff, partners and clients.
It is both an art and a science to turn ideas into specifications, and to then manage that work across a timeline with checkpoints and deliverable dates, and at prices that make sense. We have an entire team dedicated to this work.
Implementation Support
We offer extensive domain expertise and program planning and implementation experience. Among our staff are the leaders who developed policies and programs for nation-wide disaster relief, youth opportunity systems, a wide range of educational reform initiatives and much more.
We were the first to take 2-1-1 to the web, the first to deploy multi-agency coordinated systems for disaster relief, the first to support the AIRS compliant data exchange, and the first to create an API builder to make data exchange affordable.
Community Summits
Do you have willing partners, but are unsure of how to reach consensus for truly collaborative work? We know how to make this happen. The key? Helping each partner understand that we respect their differences--in fact, it's the attention to the differences that makes partnerships sustainable.
Help Desk Services
We offer fantastic help desk services by email or phone with a 96% first day response rate.
Our help desk knows our technology inside and out, and every member has direct access to our engineers to escalate issues quickly.
Technical Training
We provide a regular calendar of training sessions for different modules and tools across our platform. These are included at no additional cost in your overall support package. Take a refresher course, or expand the strength of your bench with additional training.
New Feature Releases
Upgrades are provided at no additional charge, and come complete with documentation deployed on our administrative support panel. Use our documents as is, or weave your own programmatic or policy content into our technical how-to's.
User Groups
Almost everything we do includes customer feedback--across the entire spectrum of strategy, tactics, and technical features. And since the enhancements invested in by one customer are shared with everyone else, the entire Visionlink network benefits.
On-Site Support
While a lot is done by web conference, we are more than pleased to travel to your offices, or host members of your staff at our location in Boulder, Colorado. Working in person is highly effective, particularly for design sessions and large groups trainings.